Product Support
Trafo Power Solutions bases its success on our highly responsive and customer-focused approach. This extends from fit-for-purpose design and engineering to on-time delivery, through to 24/7 technical support for all our products in the field.
Our upfront attention to detail underpinned by experience and understanding customer requirements mean that our initial solution fits the application. This is important in reducing the risk of any issues or failures that demand unexpected technical support.
We are committed to solving customers’ queries quickly and efficiently, and without bureaucracy – so we are only a phone call away.
Our technicians can attend to South African sites at short notice, whenever necessary. They can travel throughout Africa without undue delay, as they are already equipped with the necessary medical certificates.
Our close working relationship with our Italy-based strategic partner, TMC Transformers also allows us to provide customers with a further depth of engineering expertise, as and when this is required. The TMC Transformers Group is well resourced with 180 employees, of which about 120 are in production and engineering roles.